Careers

JOB TITLE: Help Desk Analyst

GENERAL SUMMARY OF DUTIES:

Responsible for providing first-line support service to users of clinical and information services of Radiology Associates of Tallahassee. This includes assistance with access to e-mail, clinical information systems such as RIS/Dictation/PACS while also gathering all information pertinent to assisting users with access and requests for resources. Position will help triage accessibility issues and user related problems to appropriate technical staff for further evaluation; will also log, coordinate and track requests for assistance related to RAIS-supported systems and act as a primary user contact for Patient Portal assistance.

SUPERVISION RECEIVED: Director, Information Systems

SUPERVISION EXERCISED: NA

ESSENTIAL FUNCTIONS:

Perform general assistance with general user account access and assist with network problem analysis and monitoring tasks for the RAIS help desk.

Provide updates to users of the status of RAIS systems and respond appropriately to user requests and problems.

Perform initial problem analysis and hand off to technical staff when appropriate.

Act as a liaison with network users and technical staff to communicate the status of problem resolution to end users.

Log and track requests for assistance related to RAIS-supported systems; gather all pertinent issue information and log appropriate demographic data related to each request.

Compile data and prepare reports setting forth progress, adverse trends and appropriate recommendations based on information from the Call Management Tracking System.

Participate in the preparation of procedure manuals and documentation for help desk use.

Conduct periodic user satisfaction surveys and track user problem trends; make recommendations for improvements to the network systems and create reports based on information provided from user surveys and trends.

Participate in the distribution of network related information to users to include information such as helpdesk procedures and support materials.

Assist in the development of a comprehensive training plan for help desk procedures; assist in training personnel providing backup coverage.

Assist in on-site installations of network systems for users.

Perform other related duties incidental to the work described herein.

EDUCATION:

High school diploma.

EXPERIENCE:

Previous call center experience.

Minimum of two years experience with Help Desk functions related to wide variety of computer software and hardware, preferably in health care setting.

KNOWLEDGE:

Working knowledge of operating systems, word processing, spreadsheets, databases, hardware and peripherals and 10-key touch.

Knowledge of how to operate and trouble-shoot computer equipment for quick diagnosis in the event of escalating to next level of support staff.

Knowledge of customer services concepts.

SKILL / ABILITIES:

Organizational and the ability to muti-task.

Skill to diagnose and problem-solve.

Ability to communicate effectively in user-friendly terms verbally and in writing; since most portal assistance calls are received via the telephone or email, this person must have great telephone presentation and demonstrate good written skill for email communication.

Communication must always be courteous but yet direct with the ‘customer’ to instill confidence and assurance that their issue or request will be handled appropriately.

Ability to be a team player with effective interpersonal skills.

Ability to solve problems and work independently; the ability to remain calm with dealing with frustrated or irrational customers.

PHYSICAL/MENTAL DEMANDS

Standing, sitting for up to 8 hours/day while doing computer input and responding to phone questions. Must have ability to bend, stoop, twist and work with computer equipment. Occasional stress in working with tense users and multiple tasks.

ENVIRONMENTAL/WORKING CONDITIONS:

Office setting and computer facility. Minimal exposure to communicable diseases.

This description is intended to provide only basic guidelines for meeting job requirements. Responsibilities, knowledge, skills, abilities and working conditions may change as needs evolve.

Radiology Associates of Tallahassee is a drug and smoke free work place and EOE.

Job Type: Full-time

JOB TITLE: Front Office Assistant

GENERAL SUMMARY OF DUTIES:

Responsible for greeting patients, providing intake information and checking patients in and out.

SUPERVISED BY: WIC Supervisor

SUPERVISES: None.

ESSENTIAL FUNCTIONS:

Greets patients in polite, prompt, and helpful manner. Provides any necessary instructions/directions. Informs appropriate department of patient’s arrival.

Completes necessary paperwork and uses computer system to generate information necessary for billing and scanning by technologist.

Updates patient information, collects co-pays, provides any necessary forms that need to be completed, and obtains signatures as necessary.

Maintains clean, orderly waiting area, hallway, and dressing rooms.

Answers phones in pleasant manner and deals with patient needs expeditiously. Takes accurate messages and relays necessary messages to staff.

Schedules patient appointments as necessary.

Assists patients in preparation for study by dressing appropriately and providing assistance as needed.

Files patient orders as necessary.

Assist in other areas as needed and perform other duties as assigned.

EDUCATION:

High school degree or equivalent.

EXPERIENCE:

Minimum of one year work experience, preferably in a medical office setting. Knowledge of medical terminology desirable. Computer experience required.

KNOWLEDGE:

1. Knowledge of reception tasks and clinic policies.

2. Knowledge of how to use office equipment, including phone and computer.

3. Knowledge of customer service concepts and techniques.

SKILLS:

1. Ability to communicate clearly in person and on the phone and establish and maintain cooperative relationships with patients, families, physicians, and staff.

2. Ability to organize and prioritize tasks effectively.

3. Ability to read, understand and follow oral and written instructions and file correctly by alphabetic or numeric systems.

PHYSICAL/MENTAL DEMANDS:

Sitting and/or standing for long periods of time. Occasional stress related to dealing with patient problems and workload. Light lifting (less than 10 pounds). Requires use of office equipment.

ENVIRONMENTAL/WORKING CONDITIONS:

Office setting, well lit and ventilated. Possible exposure to communicable diseases.

Radiology Associates of Tallahassee is a EOE and drug free workplace

Job Type: Full-time

The position is typically Monday-Friday with an 8 hour shift between the hours of 7a-7p. Occasional Saturdays may be required.

GENERAL SUMMARY OF DUTIES:

Responsible for performing sonographic procedures to assist in the diagnosis of disease.

SUPERVISED BY: Ultrasound Department Supervisor

SUPERVISES: Not applicable.

ESSENTIAL FUNCTIONS:

Responsible for the safety and mental and physical comfort of the patient while in the Sonographer’s care.

Correlates the clinical history with the diagnostic study to be performed.

Prepare patients for examinations and explains the procedures to patients while performing studies.

Performs routine ultrasound procedures demonstrating anatomy under investigation through appropriate use of equipment and patient positioning. Assist physicians in proper interpretation of exam.

Keeps up-to-date in the field of diagnostic medical sonography by reading and attending meetings, conferences, and symposia.

Assists in technical training of students and staff.

Performs all other duties as assigned.

EDUCATION:

High school degree or equivalent. Graduation from an ultrasound school. Registered with the American Registry of Diagnostic Medical Sonographers (ARDMS), or registry eligible, in appropriate specialties. Current CPR certification.

EXPERIENCE:

Minimum one or more years experience as a Sonographer and/or training with graduate Sonographer.

Experience with Vascular and/or Breast is a plus.

KNOWLEDGE:

1. Knowledge of ultrasound exam policies and protocols.

2. Knowledge of operating ultrasound equipment and accessing applicable programs.

3. Knowledge of anatomy.

4. Knowledge of ultrasound physics.

SKILLS:

1. Skill in production of sonograms meeting physician expectations.

2. Ability to effectively care for patients.

3. Ability to maintain cooperative relationships with interdepartmental personnel.

4. Application of principals of ultrasound scanning, physics, and body habitus.

PHYSICAL/MENTAL DEMANDS:

Combination of standing 4-6 hours per day, walking bending, reaching, lifting, and transferring activities. Must be able to use correct body mechanics to assist patients appropriately. Occasional stress from multiple requests.

ENVIRONMENTAL/WORKING CONDITIONS:

Sometimes works in close quarters. Exposure to communicable diseases, body fluids, and other conditions common to radiology office setting.

Job Type: Full-time

Our practice is searching for Full Time Medical Scheduler. The hours for this position are Monday-Friday, 8:30a-5:30p with an hour lunch. Due to the nature of this position, previous medical experience is preferred. This is a fast past position in a call center environment. The position involves answering incoming calls, making outgoing calls and working with fellow employees and other departments to schedule patients for imaging exams.

Requirements:

-Must be able to type 35 wpm

-Must have excellent customer service skills

-Must have a track record of being dependable and on time

-Previous medical experience is highly preferred.

-Previous radiology experience is STRONGLY preferred

**We offer a competitive benefits package as well as ample vacation time (over four weeks your first year) and 10% pension/profit sharing contribution**

No phone calls please!

Radiology Associates of Tallahassee is a drug free work place and EOE

Job Type: Full-time